You have the right to considerate and respectful care at Emanuel Medical Center. In addition to your rights, you have specific responsibilities during your hospital visit. Following are your rights and responsibilities.
You have the right to:
Expect privacy and dignity in treatment consistent with providing you with good medical and psychiatric care
Be informed of the hospital's rules and regulations as they apply to your conduct
Receive considerate, respectful care under all circumstances at all times
Know who is responsible for authorizing and performing your procedures or treatments
Expect prompt and reasonable responses to your questions
Know the identity and professional status of your medical team
Have access to your medical records according to our hospital policy
Know what patient support services are available including access to an interpreter if needed
Be informed of the nature of your condition; proposed treatment or procedure; risks, benefits and prognosis; and any continuing healthcare requirements after your discharge in terms you can understand.
Refuse treatment, except as otherwise provided by law, and to be informed of the consequences of your refusal
Be informed of medical alternatives for care or treatment
Receive access to medical treatment or accommodations regardless of race, gender identity or expression, creed, sexual orientation, national origin, religion, physical handicap or sources of payment
Know if the medical treatment prescribed for you is for experimental purposes and to give your written consent to participate if you choose
Participate in the decision-making process related to the plan of your care.
Exercise your cultural values and spiritual beliefs as long as they do not interfere with the well-being of others or the planned course of any medical care
Have access to professionals to assist you with emotional and/or spiritual care
Participate in the discussion of ethical issues that may arise
Express concerns regarding any of these rights in accordance with the grievance process
Have a family member or other representative and your own physician notified promptly of your admission to the hospital
Formulate advance directives and appoint a surrogate to make healthcare decisions on your behalf to the extent permitted by law
Leave the hospital even against the advice of a physician, to the extent permitted by law
Receive care in a safe setting, free from mental, physical, sexual or verbal abuse and neglect, exploitation or harassment
Be free from restraints and seclusion as a form or means of coercion, discipline, convenience or retaliation by staff
Access protective and advocacy services, including notifying government agencies of neglect or abuse
Examine and receive an explanation of the hospital’s bill regardless of the source of payment
Your responsibilities include:
Providing accurate and complete information to your healthcare providers about your present and past medical conditions and all other matters pertaining to your health.
Knowing the consequences of your own actions if you refuse treatment or do not follow the healthcare providers’ instructions
Informing your healthcare providers whether or not you understand the plan of care and what is expected of you
Reporting unexpected changes in your condition to your healthcare providers
Following the treatment plan recommended by your healthcare providers
Keeping appointments and, if you cannot, notifying the proper person.
Being considerate of the rights of other patients and hospital personnel and to follow hospital policy and regulations regarding care and conduct
Assuring that the financial obligations of your care are fulfilled as promptly as possible
Should you need to file a complaint with this hospital, you may by writing or calling:
Administrative Offices Emanuel Medical Center 825 Delbon Ave. Turlock, CA 95382
Phone: (209) 664-5000
If you would prefer to file a complaint with the state Department of Health Services, regardless of whether you use the hospital’s grievance process, call or write:
California Department of Public Health Licensing and Certification 285 W. Bullard Avenue, Suite 101 Fresno, California 93704 (559) 437-1500
Complaints may also be filed with:
The Joint Commission (TJC) One Renaissance Boulevard Oakbrook Terrace, IL 60181
For those complaints/grievances filed by patients to hospital staff, our policy is as follows:
For patient complaints, staff present is to resolve the issue and report the patient complaint through the appropriate means for tracking purposes.
Patient grievances (those complaints that are made verbally or in writing and cannot be resolved immediately by staff present) are to be recorded on the Complaint Form. The Unit Director will investigate the complaint and respond in writing to the patient. For most grievances, this written response will be sent to the patient within seven days of the complaint. If additional time is needed, we will notify the patient in writing that we are continuing our investigation and will respond as soon as possible.